X-Git-Url: https://git.yukkurigames.com/?p=yukkurigames.com.git;a=blobdiff_plain;f=support.html;h=4fd01275068c922ae64f201236b2fbe55d49e1f6;hp=34d34dae16dfd37895c755ad7d3edc5a2082c67b;hb=80c9f041e993bf2eea7372734e891e9f7190d85a;hpb=fb0e33aab77a2a3f6c808cd2e8f60457e48c789f

diff --git a/support.html b/support.html
index 34d34da..4fd0127 100644
--- a/support.html
+++ b/support.html
@@ -4,7 +4,12 @@
     <meta charset="utf-8">
     <meta name=viewport content="width=device-width, initial-scale=1">
     <link rel="stylesheet" href="/css/main.css" type="text/css">
-    <title>Mobile Browsers ~ Yukkuri Games</title>
+    <link rel=apple-touch-icon sizes=256x256 href=favicon_256.png>
+    <link rel=icon sizes="16x16 32x32 48x48" href=favicon.ico>
+    <link rel=icon sizes=128x128 href=favicon_128.png>
+    <link rel=icon sizes=192x192 href=favicon_192.png>
+    <link rel=icon sizes=256x256 href=favicon_256.png>
+    <title>Support ~ Yukkuri Games</title>
     <style>
       img[alt=Share] {
           height: 1em;
@@ -23,23 +28,128 @@
       <h1>Support</h1>
     </header>
     <main>
-      <h2>Mobile Browsers</h2>
+      <h2>Common Issues</h2>
       <p>
-        If you see something on our site labeled <em>(Mobile) Browser</em>
-        this means you can download it and use it like an app.
-        Most of the features in it will work even when you're not
-        connected to the Internet, and usually there will be some
-        other minor UI changes to better fit a browser-less UI.
+        If your problem isn't covered by the suggestions below, please
+        <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
+           onclick="this.href=this.href.replace(/[A-Z]/g, '')"
+           >email us</a>. Include as much
+        information as you can about your computer's operating system
+        and hardware, especially its GPU.
       </p>
+      <h3>"WebGL isn't supported" on Windows</h3>
+      <ul>
+        <li>
+          Install the
+          <a href="http://www.microsoft.com/en-us/download/details.aspx?id=35">DirectX End-User Runtime</a>
+          from Microsoft.
+        </li>
+        <li>
+          Check if <a href="http://get.webgl.org/">your regular
+          browser supports WebGL</a>. If it doesn't, try following the
+          instructions there to enable it.
+        </li>
+      </ul>
+      <h3>"WebGL isn't supported" on GNU/Linux</h3>
+      <ul>
+        <li>
+          Check if <a href="http://get.webgl.org/">your regular browser
+          supports WebGL</a>. If it doesn't, try following the
+          instructions there to enable it.
+        </li>
+        <li>
+          Most GNU/Linux distributions offer two (or more) drivers for
+          popular video cards, a free one and a proprietary one. Try
+          switching to the other one. Unfortunately, this process is
+          different between different distributions and different
+          graphics cards, so we can't describe it here. Try
+          <a href="https://help.ubuntu.com/community/VideoDriverHowto">the official documentation for video drivers on Ubuntu</a>,
+          <a href="https://wiki.ubuntu.com/Valve">Valve's guide to video drivers on Ubuntu</a>,
+          or <a href="http://rpmfusion.org/Howto/nVidia">RPMFusion's guide to NVIDIA drivers on Fedora</a>.
+        </li>
+      </ul>
+      <h3 id=gatekeeper>
+        Gatekeeper / "can't be opened because it is
+        from an unidentified developer" on Mac OS X
+      </h3>
       <p>
-        Currently we try to support iOS 6+, and Android Chrome (which
-        means Android 4.0+). The sites will still work fine in most
-        other mobile browsers, but you won't be able to save them
-        easily for offline use.
+        Open <strong>System Preferences</strong>,
+        pick <strong>Security &amp; Privacy</strong> and select
+        the
+        <strong>General</strong> tab. Change the "Allow applications
+        downloaded from" selection to <strong>Anywhere</strong>.
+        (You might need to click on the lock icon and enter your
+        password first.)
       </p>
       <p>
-        On iOS 6, use the <img src=share-ios6.png alt=Share> button.
-        On iOS 7, use the <img src=share-ios7.png alt=Share> button.
+        If you're nervous about enabling programs from anywhere and
+        only want to run this one program, you can right-click (/
+        two-finger tap / control-click) on the application and choose
+        <strong>Open</strong>.
+      </p>
+      <p>
+        However, we really recommend disabling Gatekeeper entirely.
+        Even set to <strong>Anywhere</strong> you'll still get a
+        warning when you first run unidentified programs. Repeated
+        mistakes on Apple's part have ruined whatever security it
+        might have offered, and because they've mixed the security
+        features up with their commercial interests in the App Store,
+        they're unlikely to fix the problem.
+      </p>
+      <h3>Unable to load file://...</h3>
+      <p>
+        You've probably cloned one of our Git repositories or unpacked
+        a <code>.nw</code> file yourself and tried to open the game's files
+        directly in your browser. Unfortunately, browsers disable most
+        access to local files for security reasons, so you can't
+        run things like this.
+      </p>
+      <p>
+        If you're running files exactly from a <code>.nw</code> file, you
+        can replace that file with a directory of the same name, and
+        the included
+        <a href="https://github.com/rogerwang/node-webkit">node-webkit</a>
+        shell will use the files in the directory.
+      </p>
+      <p>
+        If you're not using node-webkit, you'll need to run a local
+        HTTP server. Some of our projects will do this automatically
+        if you run <code>make serve</code>; otherwise you can probab
+        y run <code>python -m SimpleHTTPServer</code> and then open
+        <code>http://localhost:8000</code> in your browser.
+      </p>
+
+      <h3>"Firefox is currently in offline mode and can't browse the Web."</h3>
+      <p>
+        This is a <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1067593">bug
+        in Firefox when loading appcaches over HTTPS</a>. To work around it, you
+        can go to <strong>Preferences → Advanced → Network → Offline
+        Web Content and User Data</strong>, find "yukkurigames.com" in
+        the list, and remove it. Then it will work again, at least
+        until your next Firefox upgrade.
+      </p>
+      <p>
+        Appcaches are what lets you access parts of our site even when
+        you're offline; HTTPS is what makes sure when you are online
+        you're getting the updates to those apps from our site and not
+        someone trying to send you a virus. We could disable appcaches
+        but then no one would be able to use the site at all offline
+        (and this bug only affects Firefox).
+      </p>
+
+      <h2 id=mobile>Mobile Browsers</h2>
+      <p>
+        If we labeled something "(Mobile) Browser" this means you can
+        use it as a standalone app on your phone or tablet. It will
+        work even when you're not connected to the Internet, and the
+        will change to better fit a browser-less UI.
+      </p>
+      <p>
+        We try to support iOS 6+, and Android Chrome (which means
+        Android 4.0+). The sites will still work fine in most other
+        mobile browsers, but you won't be able to save them easily for
+        offline use. On iOS 6, use the <img src=share-ios6.png alt=Share> button.
+        On iOS 7+, use the <img src=share-ios7.png alt=Share> button.
         On Android Chrome, use the <img src=share-android.png alt=Share> button.
         Then choose <strong>Add to Home Screen</strong>.
       </p>
@@ -53,8 +163,8 @@
 
       <h2>Licenses</h2>
       <p>
-        As much as possible, we've placed stuff under <a href="http://www.gnu.org/philosophy/free-sw.html#content">free software</a> or <a href="http://creativecommons.org/freeworks">free culture</a> licenses.
-        This means you can do pretty much whatever you want with
+        As much as possible we've placed stuff under <a href="http://www.gnu.org/philosophy/free-sw.html#content">free software</a> or <a href="http://creativecommons.org/freeworks">free culture</a> licenses.
+        That means you can do pretty much whatever you want with
         anything you find on our site, as long as you ensure other
         people can do the same thing with what you make.
       </p>
@@ -65,22 +175,24 @@
         liberal licenses.
       </p>
       <p>
-        However, we also make play aids, expansions, and variants for
-        games other people have made. The original games are not
-        always free, and we don't want to lay any claim (exclusive or
-        otherwise) to them, so our changes are usually released into
-        the public domain.
+        We also make play aids, expansions, and variants for other
+        people's games The original games aren't always free, and we
+        don't want to lay any claim (exclusive or otherwise) to them.
+        So this work is usually released into the public domain.
       </p>
       <p>
         If you believe we've violated your licensing terms or
-        otherwise misattributed some of your work, please let us know
-        via email at yuu at yukkurigames.com.
+        otherwise misattributed some of your work, please
+        <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
+           onclick="this.href=this.href.replace(/[A-Z]/g, '')">let us know via email</a>.
       </p>
       <h2>Other Problems?</h2>
       <p>
         If you have other problems or questions about our site, our
-        software, or using our source code, email us at yuu at
-        yukkurigames.com.
+        software, or using our source code,
+        <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
+           onclick="this.href=this.href.replace(/[A-Z]/g, '')"
+           >email us</a>.
       </p>
     </main>
   </body>