Outlines look very ugly on rotating things.
[yukkurigames.com.git] / support.html
1 <!DOCTYPE html>
2 <html>
3 <head>
4 <meta charset="utf-8">
5 <meta name=viewport content="width=device-width, initial-scale=1">
6 <link rel="stylesheet" href="/css/main.css" type="text/css">
7 <title>Support ~ Yukkuri Games</title>
8 <style>
9 img[alt=Share] {
10 height: 1em;
11 vertical-align: text-bottom;
12 width: auto;
13 }
14 </style>
15 </head>
16 <body>
17 <header>
18 <a href="/">
19 <img src="/logotype_horizontal_1.png" class=logo alt="(◕ ヮ ◕)">
20 <img src="/logotype_horizontal_2.png" class=optional
21 alt="Yukkuri Games">
22 </a>
23 <h1>Support</h1>
24 </header>
25 <main>
26 <h2>Common Issues</h2>
27 <p>
28 If your problem isn't covered by the suggestions below, please
29 <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
30 onclick="this.href=this.href.replace(/[A-Z]/g, '')"
31 >email us</a>. Include as much
32 information as you can about your computer's operating system
33 and hardware, especially its GPU.
34 </p>
35 <h3>"WebGL isn't supported" on Windows</h3>
36 <ul>
37 <li>
38 Install the
39 <a href="http://www.microsoft.com/en-us/download/details.aspx?id=35">DirectX End-User Runtime</a>
40 from Microsoft.
41 </li>
42 <li>
43 Check if <a href="http://get.webgl.org/">your regular
44 browser supports WebGL</a>. If it doesn't, try following the
45 instructions there to enable it.
46 </li>
47 </ul>
48 <h3>"WebGL isn't supported" on GNU/Linux</h3>
49 <ul>
50 <li>
51 Check if <a href="http://get.webgl.org/">your regular browser
52 supports WebGL</a>. If it doesn't, try following the
53 instructions there to enable it.
54 </li>
55 <li>
56 Most GNU/Linux distributions offer two (or more) drivers for
57 popular video cards, a free one and a proprietary one. Try
58 switching to the other one. Unfortunately, this process is
59 different between different distributions and different
60 graphics cards, so we can't describe it here. Try
61 <a href="https://help.ubuntu.com/community/VideoDriverHowto">the official documentation for video drivers on Ubuntu</a>,
62 <a href="https://wiki.ubuntu.com/Valve">Valve's guide to video drivers on Ubuntu</a>,
63 or <a href="http://rpmfusion.org/Howto/nVidia">RPMFusion's guide to NVIDIA drivers on Fedora</a>.
64 </li>
65 </ul>
66 <h3 id=gatekeeper>
67 Gatekeeper / "can't be opened because it is
68 from an unidentified developer" on Mac OS X
69 </h3>
70 <p>
71 Open <strong>System Preferences</strong>,
72 pick <strong>Security &amp; Privacy</strong> and select
73 the
74 <strong>General</strong> tab. Change the "Allow applications
75 downloaded from" selection to <strong>Anywhere</strong>.
76 (You might need to click on the lock icon and enter your
77 password first.)
78 </p>
79 <p>
80 If you're nervous about enabling programs from anywhere and
81 only want to run this one program, you can right-click (/
82 two-finger tap / control-click) on the application and choose
83 <strong>Open</strong>.
84 </p>
85 <p>
86 However, we really recommend disabling Gatekeeper entirely.
87 Even set to <strong>Anywhere</strong> you'll still get a
88 warning when you first run unidentified programs. Repeated
89 mistakes on Apple's part have ruined whatever security it
90 might have offered, and because they've mixed the security
91 features up with their commercial interests in the App Store,
92 they're unlikely to fix the problem.
93 </p>
94 <h3>Unable to load file://...</h3>
95 <p>
96 You've probably cloned one of our Git repositories or unpacked
97 a <code>.nw</code> file yourself and tried to open the game's files
98 directly in your browser. Unfortunately, browsers disable most
99 access to local files for security reasons, so you can't
100 run things like this.
101 </p>
102 <p>
103 If you're running files exactly from a <code>.nw</code> file, you
104 can replace that file with a directory of the same name, and
105 the included
106 <a href="https://github.com/rogerwang/node-webkit">node-webkit</a>
107 shell will use the files in the directory.
108 </p>
109 <p>
110 If you're not using node-webkit, you'll need to run a local
111 HTTP server. Some of our projects will do this automatically
112 if you run <code>make serve</code>; otherwise you can probab
113 y run <code>python -m SimpleHTTPServer</code> and then open
114 <code>http://localhost:8000</code> in your browser.
115 </p>
116
117 <h2 id=mobile>Mobile Browsers</h2>
118 <p>
119 If we labeled something "(Mobile) Browser" this means you can
120 use it as a standalone app on your phone or tablet. It will
121 work even when you're not connected to the Internet, and the
122 will change to better fit a browser-less UI.
123 </p>
124 <p>
125 We try to support iOS 6+, and Android Chrome (which means
126 Android 4.0+). The sites will still work fine in most other
127 mobile browsers, but you won't be able to save them easily for
128 offline use.
129 </p>
130 <p>
131 On iOS 6, use the <img src=share-ios6.png alt=Share> button.
132 On iOS 7, use the <img src=share-ios7.png alt=Share> button.
133 On Android Chrome, use the <img src=share-android.png alt=Share> button.
134 Then choose <strong>Add to Home Screen</strong>.
135 </p>
136 <p>
137 The app will auto-upgrade when you run it while connected to
138 the Internet. Though, this upgrade process often fails because
139 of poor browser support for offline mode - if something goes
140 wrong, you can just delete the application and add it again.
141 Sorry about that.
142 </p>
143
144 <h2>Licenses</h2>
145 <p>
146 As much as possible we've placed stuff under <a href="http://www.gnu.org/philosophy/free-sw.html#content">free software</a> or <a href="http://creativecommons.org/freeworks">free culture</a> licenses.
147 That means you can do pretty much whatever you want with
148 anything you find on our site, as long as you ensure other
149 people can do the same thing with what you make.
150 </p>
151 <p>
152 Most software we've licensed under the
153 <a href="http://www.gnu.org/copyleft/gpl.html">GNU General
154 Public License</a>, though some parts may be under more
155 liberal licenses.
156 </p>
157 <p>
158 We also make play aids, expansions, and variants for other
159 people's games The original games aren't always free, and we
160 don't want to lay any claim (exclusive or otherwise) to them.
161 So this work is usually released into the public domain.
162 </p>
163 <p>
164 If you believe we've violated your licensing terms or
165 otherwise misattributed some of your work, please let us know
166 <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
167 onclick="this.href=this.href.replace(/[A-Z]/g, '')">via email</a>.
168 </p>
169 <h2>Other Problems?</h2>
170 <p>
171 If you have other problems or questions about our site, our
172 software, or using our source code,
173 <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
174 onclick="this.href=this.href.replace(/[A-Z]/g, '')"
175 >email us</a>.
176 </p>
177 </main>
178 </body>
179 </html>