support.html

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   7     <title>Support ~ Yukkuri Games</title>
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  17     <header>
  18       <a href="/">
  19         <img src="/logotype_horizontal_1.png" class=logo alt="(◕ ヮ ◕)">
  20         <img src="/logotype_horizontal_2.png" class=optional
  21              alt="Yukkuri Games">
  22       </a>
  23       <h1>Support</h1>
  24     </header>
  25     <main>
  26       <h2>Common Issues</h2>
  27       <p>
  28         If your problem isn't covered by the suggestions below, please
  29         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
  30            onclick="this.href=this.href.replace(/[A-Z]/g, '')"
  31            >email us</a>. Include as much
  32         information as you can about your computer's operating system
  33         and hardware, especially its GPU.
  34       </p>
  35       <h3>"WebGL isn't supported" on Windows</h3>
  36       <ul>
  37         <li>
  38           Install the
  39           <a href="http://www.microsoft.com/en-us/download/details.aspx?id=35">DirectX End-User Runtime</a>
  40           from Microsoft.
  41         </li>
  42         <li>
  43           Check if <a href="http://get.webgl.org/">your regular
  44           browser supports WebGL</a>. If it doesn't, try following the
  45           instructions there to enable it.
  46         </li>
  47       </ul>
  48       <h3>"WebGL isn't supported" on GNU/Linux</h3>
  49       <ul>
  50         <li>
  51           Check if <a href="http://get.webgl.org/">your regular browser
  52           supports WebGL</a>. If it doesn't, try following the
  53           instructions there to enable it.
  54         </li>
  55         <li>
  56           Most GNU/Linux distributions offer two (or more) drivers for
  57           popular video cards, a free one and a proprietary one. Try
  58           switching to the other one. Unfortunately, this process is
  59           different between different distributions and different
  60           graphics cards, so we can't describe it here. Try
  61           <a href="https://help.ubuntu.com/community/VideoDriverHowto">the official documentation for video drivers on Ubuntu</a>,
  62           <a href="https://wiki.ubuntu.com/Valve">Valve's guide to video drivers on Ubuntu</a>,
  63           or <a href="http://rpmfusion.org/Howto/nVidia">RPMFusion's guide to NVIDIA drivers on Fedora</a>.
  64         </li>
  65       </ul>
  66       <h3 id=gatekeeper>
  67         Gatekeeper / "can't be opened because it is
  68         from an unidentified developer" on Mac OS X
  69       </h3>
  70       <p>
  71         Open <strong>System Preferences</strong>,
  72         pick <strong>Security &amp; Privacy</strong> and select
  73         the
  74         <strong>General</strong> tab. Change the "Allow applications
  75         downloaded from" selection to <strong>Anywhere</strong>.
  76         (You might need to click on the lock icon and enter your
  77         password first.)
  78       </p>
  79       <p>
  80         If you're nervous about enabling programs from anywhere and
  81         only want to run this one program, you can right-click (/
  82         two-finger tap / control-click) on the application and choose
  83         <strong>Open</strong>.
  84       </p>
  85       <p>
  86         However, we really recommend disabling Gatekeeper entirely.
  87         Even set to <strong>Anywhere</strong> you'll still get a
  88         warning when you first run unidentified programs. Repeated
  89         mistakes on Apple's part have ruined whatever security it
  90         might have offered, and because they've mixed the security
  91         features up with their commercial interests in the App Store,
  92         they're unlikely to fix the problem.
  93       </p>
  94       <h3>Unable to load file://...</h3>
  95       <p>
  96         You've probably cloned one of our Git repositories or unpacked
  97         a <code>.nw</code> file yourself and tried to open the game's files
  98         directly in your browser. Unfortunately, browsers disable most
  99         access to local files for security reasons, so you can't
 100         run things like this.
 101       </p>
 102       <p>
 103         If you're running files exactly from a <code>.nw</code> file, you
 104         can replace that file with a directory of the same name, and
 105         the included
 106         <a href="https://github.com/rogerwang/node-webkit">node-webkit</a>
 107         shell will use the files in the directory.
 108       </p>
 109       <p>
 110         If you're not using node-webkit, you'll need to run a local
 111         HTTP server. Some of our projects will do this automatically
 112         if you run <code>make serve</code>; otherwise you can probab
 113         y run <code>python -m SimpleHTTPServer</code> and then open
 114         <code>http://localhost:8000</code> in your browser.
 115       </p>
 116
 117       <h2 id=mobile>Mobile Browsers</h2>
 118       <p>
 119         If we labeled something "(Mobile) Browser" this means you can
 120         use it as a standalone app on your phone or tablet. It will
 121         work even when you're not connected to the Internet, and the
 122         will change to better fit a browser-less UI.
 123       </p>
 124       <p>
 125         We try to support iOS 6+, and Android Chrome (which means
 126         Android 4.0+). The sites will still work fine in most other
 127         mobile browsers, but you won't be able to save them easily for
 128         offline use.
 129       </p>
 130       <p>
 131         On iOS 6, use the <img src=share-ios6.png alt=Share> button.
 132         On iOS 7, use the <img src=share-ios7.png alt=Share> button.
 133         On Android Chrome, use the <img src=share-android.png alt=Share> button.
 134         Then choose <strong>Add to Home Screen</strong>.
 135       </p>
 136       <p>
 137         The app will auto-upgrade when you run it while connected to
 138         the Internet. Though, this upgrade process often fails because
 139         of poor browser support for offline mode - if something goes
 140         wrong, you can just delete the application and add it again.
 141         Sorry about that.
 142       </p>
 143
 144       <h2>Licenses</h2>
 145       <p>
 146         As much as possible we've placed stuff under <a href="http://www.gnu.org/philosophy/free-sw.html#content">free software</a> or <a href="http://creativecommons.org/freeworks">free culture</a> licenses.
 147         That means you can do pretty much whatever you want with
 148         anything you find on our site, as long as you ensure other
 149         people can do the same thing with what you make.
 150       </p>
 151       <p>
 152         Most software we've licensed under the
 153         <a href="http://www.gnu.org/copyleft/gpl.html">GNU General
 154           Public License</a>, though some parts may be under more
 155         liberal licenses.
 156       </p>
 157       <p>
 158         We also make play aids, expansions, and variants for other
 159         people's games The original games aren't always free, and we
 160         don't want to lay any claim (exclusive or otherwise) to them.
 161         So this work is usually released into the public domain.
 162       </p>
 163       <p>
 164         If you believe we've violated your licensing terms or
 165         otherwise misattributed some of your work, please let us know
 166         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
 167            onclick="this.href=this.href.replace(/[A-Z]/g, '')">via email</a>.
 168       </p>
 169       <h2>Other Problems?</h2>
 170       <p>
 171         If you have other problems or questions about our site, our
 172         software, or using our source code,
 173         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
 174            onclick="this.href=this.href.replace(/[A-Z]/g, '')"
 175            >email us</a>.
 176       </p>
 177     </main>
 178   </body>
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