support.html

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  12     <title>Support ~ Yukkuri Games</title>
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  22     <header>
  23       <a href="/">
  24         <img src="/logotype_horizontal_1.png" class=logo alt="(◕ ヮ ◕)">
  25         <img src="/logotype_horizontal_2.png" class=optional
  26              alt="Yukkuri Games">
  27       </a>
  28       <h1>Support</h1>
  29     </header>
  30     <main>
  31       <h2>Common Issues</h2>
  32       <p>
  33         If your problem isn't covered by the suggestions below, please
  34         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
  35            onclick="this.href=this.href.replace(/[A-Z]/g, '')"
  36            >email us</a>. Include as much
  37         information as you can about your computer's operating system
  38         and hardware, especially its GPU.
  39       </p>
  40       <h3>"WebGL isn't supported" on Windows</h3>
  41       <ul>
  42         <li>
  43           Install the
  44           <a href="http://www.microsoft.com/en-us/download/details.aspx?id=35">DirectX End-User Runtime</a>
  45           from Microsoft.
  46         </li>
  47         <li>
  48           Check if <a href="http://get.webgl.org/">your regular
  49           browser supports WebGL</a>. If it doesn't, try following the
  50           instructions there to enable it.
  51         </li>
  52       </ul>
  53       <h3>"WebGL isn't supported" on GNU/Linux</h3>
  54       <ul>
  55         <li>
  56           Check if <a href="http://get.webgl.org/">your regular browser
  57           supports WebGL</a>. If it doesn't, try following the
  58           instructions there to enable it.
  59         </li>
  60         <li>
  61           Most GNU/Linux distributions offer two (or more) drivers for
  62           popular video cards, a free one and a proprietary one. Try
  63           switching to the other one. Unfortunately, this process is
  64           different between different distributions and different
  65           graphics cards, so we can't describe it here. Try
  66           <a href="https://help.ubuntu.com/community/VideoDriverHowto">the official documentation for video drivers on Ubuntu</a>,
  67           <a href="https://wiki.ubuntu.com/Valve">Valve's guide to video drivers on Ubuntu</a>,
  68           or <a href="http://rpmfusion.org/Howto/nVidia">RPMFusion's guide to NVIDIA drivers on Fedora</a>.
  69         </li>
  70       </ul>
  71       <h3 id=gatekeeper>
  72         Gatekeeper / "can't be opened because it is
  73         from an unidentified developer" on Mac OS X
  74       </h3>
  75       <p>
  76         Open <strong>System Preferences</strong>,
  77         pick <strong>Security &amp; Privacy</strong> and select
  78         the
  79         <strong>General</strong> tab. Change the "Allow applications
  80         downloaded from" selection to <strong>Anywhere</strong>.
  81         (You might need to click on the lock icon and enter your
  82         password first.)
  83       </p>
  84       <p>
  85         If you're nervous about enabling programs from anywhere and
  86         only want to run this one program, you can right-click (/
  87         two-finger tap / control-click) on the application and choose
  88         <strong>Open</strong>.
  89       </p>
  90       <p>
  91         However, we really recommend disabling Gatekeeper entirely.
  92         Even set to <strong>Anywhere</strong> you'll still get a
  93         warning when you first run unidentified programs. Repeated
  94         mistakes on Apple's part have ruined whatever security it
  95         might have offered, and because they've mixed the security
  96         features up with their commercial interests in the App Store,
  97         they're unlikely to fix the problem.
  98       </p>
  99       <h3>Unable to load file://...</h3>
 100       <p>
 101         You've probably cloned one of our Git repositories or unpacked
 102         a <code>.nw</code> file yourself and tried to open the game's files
 103         directly in your browser. Unfortunately, browsers disable most
 104         access to local files for security reasons, so you can't
 105         run things like this.
 106       </p>
 107       <p>
 108         If you're running files exactly from a <code>.nw</code> file, you
 109         can replace that file with a directory of the same name, and
 110         the included
 111         <a href="https://github.com/rogerwang/node-webkit">node-webkit</a>
 112         shell will use the files in the directory.
 113       </p>
 114       <p>
 115         If you're not using node-webkit, you'll need to run a local
 116         HTTP server. Some of our projects will do this automatically
 117         if you run <code>make serve</code>; otherwise you can probab
 118         y run <code>python -m SimpleHTTPServer</code> and then open
 119         <code>http://localhost:8000</code> in your browser.
 120       </p>
 121
 122       <h3>"Firefox is currently in offline mode and can't browse the Web."</h3>
 123       <p>
 124         This is a <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1067593">bug
 125         in Firefox when loading appcaches over HTTPS</a>. To work around it, you
 126         can go to <strong>Preferences → Advanced → Network → Offline
 127         Web Content and User Data</strong>, find "yukkurigames.com" in
 128         the list, and remove it. Then it will work again, at least
 129         until your next Firefox upgrade.
 130       </p>
 131       <p>
 132         Appcaches are what lets you access parts of our site even when
 133         you're offline; HTTPS is what makes sure when you are online
 134         you're getting the updates to those apps from our site and not
 135         someone trying to send you a virus. We could disable appcaches
 136         but then no one would be able to use the site at all offline
 137         (and this bug only affects Firefox).
 138       </p>
 139
 140       <h2 id=mobile>Mobile Browsers</h2>
 141       <p>
 142         If we labeled something "(Mobile) Browser" this means you can
 143         use it as a standalone app on your phone or tablet. It will
 144         work even when you're not connected to the Internet, and the
 145         will change to better fit a browser-less UI.
 146       </p>
 147       <p>
 148         We try to support iOS 6+, and Android Chrome (which means
 149         Android 4.0+). The sites will still work fine in most other
 150         mobile browsers, but you won't be able to save them easily for
 151         offline use. On iOS 6, use the <img src=share-ios6.png alt=Share> button.
 152         On iOS 7+, use the <img src=share-ios7.png alt=Share> button.
 153         On Android Chrome, use the <img src=share-android.png alt=Share> button.
 154         Then choose <strong>Add to Home Screen</strong>.
 155       </p>
 156       <p>
 157         The app will auto-upgrade when you run it while connected to
 158         the Internet. Though, this upgrade process often fails because
 159         of poor browser support for offline mode - if something goes
 160         wrong, you can just delete the application and add it again.
 161         Sorry about that.
 162       </p>
 163
 164       <h2>Licenses</h2>
 165       <p>
 166         As much as possible we've placed stuff under <a href="http://www.gnu.org/philosophy/free-sw.html#content">free software</a> or <a href="http://creativecommons.org/freeworks">free culture</a> licenses.
 167         That means you can do pretty much whatever you want with
 168         anything you find on our site, as long as you ensure other
 169         people can do the same thing with what you make.
 170       </p>
 171       <p>
 172         Most software we've licensed under the
 173         <a href="http://www.gnu.org/copyleft/gpl.html">GNU General
 174           Public License</a>, though some parts may be under more
 175         liberal licenses.
 176       </p>
 177       <p>
 178         We also make play aids, expansions, and variants for other
 179         people's games The original games aren't always free, and we
 180         don't want to lay any claim (exclusive or otherwise) to them.
 181         So this work is usually released into the public domain.
 182       </p>
 183       <p>
 184         If you believe we've violated your licensing terms or
 185         otherwise misattributed some of your work, please
 186         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
 187            onclick="this.href=this.href.replace(/[A-Z]/g, '')">let us know via email</a>.
 188       </p>
 189       <h2>Other Problems?</h2>
 190       <p>
 191         If you have other problems or questions about our site, our
 192         software, or using our source code,
 193         <a href="mailto:yuuSPAM@MAPSyukkurigames.com"
 194            onclick="this.href=this.href.replace(/[A-Z]/g, '')"
 195            >email us</a>.
 196       </p>
 197     </main>
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